Returns · Updated October 2026

Returns

Planned 30-day returns on unused items in original packaging once fulfillment is live. Until then, Stripe test checkouts do not create returnable shipments.

Checkout is currently in Stripe test mode. No live charges or shipments yet.

When the live store ships

• 30 days from delivery for change-of-mind on unopened / unused units in original packaging
• Defective units: email photos or a short video; we replace or refund case by case
• Buyer pays return shipping unless the item is defective or we made an error
• Opened food-contact probes may be excluded from change-of-mind returns for hygiene—final rule confirmed at launch
• Refunds go back to the original payment method after we receive and inspect the return (typically within a few business days of receipt)

What usually qualifies

Unused thermometer or sleeve, all included cards and packaging present, no liquid damage from soaking the electronics. If we shipped the wrong SKU or a DOA unit, we cover return shipping and prioritize a replacement.

What usually does not

• Units with clear misuse (overnight soak, dishwasher, leave-in oven damage)
• Missing battery door, probe bent from force, or packaging discarded when required for inspection
• Test-mode “orders” — nothing ships, so nothing returns

How to start

Email Contact / support@getfoldmark.com with your order number, what you ordered, and a short reason. When live, we reply with a return authorization and the ship-to address. For rates and the $59 free-ship threshold, see Shipping.

Exchanges

The catalog is intentionally narrow (hero thermometer + protective sleeve). Exchanges, when offered live, follow the same inspection window as returns—usually a return + new order so inventory stays clean.